Terms & Conditions

Effective Date: 16 July 2026

Welcome to Lemomade! We're so glad you're here.

By accessing or using www.lemomade.in ("Site"), you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use this website.

We may update these Terms & Conditions from time to time. Any changes will become effective once published on this page. We encourage you to review these terms periodically.

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1. General Use

All information, products, and services displayed on lemomade.in constitute an invitation to offer. Your order represents an offer to purchase products from Lemomade, which we may accept or decline at our sole discretion without assigning any reason.

By using this Site, you agree to comply with these Terms & Conditions.

Lemomade reserves the right to modify, update, or remove any part of these Terms & Conditions at any time without prior notice.

All content on this website, including designs, graphics, illustrations, photographs, text, logos, icons, trademarks, and other intellectual property, is owned by or licensed to Lemomade and is protected under applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission from Lemomade.

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2. Product Display

We make every effort to display our products, including colours and designs, as accurately as possible.

However, actual colours may vary depending on your device's screen settings, display quality, and browser. We cannot guarantee that the colours shown on your screen will exactly match the actual product.

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3. Eligibility

Only persons who are legally capable of entering into binding contracts under the Indian Contract Act, 1872, may use this website.

If you are under 18 years of age, you may use this Site only under the supervision of a parent or legal guardian.

If you are using this Site on behalf of a company or organisation, you confirm that you are authorised to bind that entity to these Terms & Conditions.

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4. Limitation of Liability

Lemomade shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this Site or our services. This includes delays in delivery, service interruptions, technical failures, communication errors, data loss, loss of revenue or profits, or unauthorised access to user information.

While we strive to provide a seamless experience, certain delays or interruptions may occur because of third-party vendors, logistics partners, payment gateways, or circumstances beyond our reasonable control.

We remain committed to providing the best possible customer experience and will make reasonable efforts to resolve genuine concerns.

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5. Privacy & Personal Information

Your privacy is important to us.

Any personal information collected through this Site is used only for processing orders, responding to customer queries, providing customer support, and sending updates where permitted.

We may share necessary information with trusted logistics providers, payment partners, marketing service providers, and technology partners solely for operational purposes.

For complete details on how your information is collected, stored, and used, please refer to our Privacy Policy.

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6. Pricing & Availability

All prices displayed on the Site are subject to change without prior notice.

Product availability may change at any time. Lemomade reserves the right to discontinue any product or limit available quantities without prior notice.

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7. Order Cancellation

If you wish to cancel an order, please email support@lemomade.in within one (1) hour of placing your order.

Please include:

• Order Number

• Name

• Reason for cancellation (optional)

Orders may also be cancelled automatically if payment is not successfully received.

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8. Order Refusal

Lemomade reserves the right to refuse or cancel any order due to:

• Pricing errors

• Product unavailability

• Suspected fraudulent activity

• Technical issues

• Any unforeseen circumstances

If payment has already been received, the full amount will be refunded through the original payment method.

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9. Delivery

Orders are shipped through trusted third-party logistics partners.

Customers are responsible for providing complete and accurate shipping information.

If delivery fails because of an incorrect address, incomplete information, or recipient unavailability, any additional shipping or re-delivery charges shall be borne by the customer.

While we work hard to deliver every order on time, Lemomade shall not be liable for delays caused by incorrect customer information, courier delays, weather conditions, government restrictions, natural disasters, or any circumstances beyond our reasonable control.

Shipment tracking details will be shared once your order has been dispatched.

For delivery-related concerns, please contact us at support@lemomade.in.

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10. User Information

By placing an order, you agree that all information provided is true, accurate, complete, and current.

If any information is found to be false, misleading, or fraudulent, Lemomade reserves the right to refuse service, cancel orders, or suspend access to the Site without prior notice.

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11. Payment & Fraud

Customers are responsible for ensuring that they use valid and authorised payment methods.

Lemomade is not responsible for any unauthorised use of credit cards, debit cards, UPI accounts, or any other payment method used to place an order.

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12. After-Delivery Complaints

If you experience any issue with your order after delivery, please contact us within 48 hours of receiving the product.

Complaints received after this period may not be eligible for review or resolution.

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13. Returns & Refunds

Please refer to our Returns & Refunds Policy for complete information regarding return eligibility, exchanges, refunds, and the return process.

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14. Grievance Redressal

We are committed to resolving customer concerns promptly.

For complaints, feedback, or grievances, please contact us at:

Email: support@lemomade.in

We will make reasonable efforts to respond and resolve your concerns as quickly as possible.

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15. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms & Conditions or the use of this Site shall be subject to the exclusive jurisdiction of the competent courts in Delhi.

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Contact Us

If you have any questions regarding these Terms & Conditions or need assistance with your order, please contact us:

Email: support@lemomade.in

Thank you for shopping with Lemomade. We appreciate your trust and look forward to serving you.