Effective Date: 16 July 2026

At Lemomade, we're all about care, creativity, and community—and that extends to how we handle your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, www.lemomade.in ("Site").

By accessing or using the Site, you agree to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

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1. Information We Collect

We collect the following types of information to make your experience smoother and more personalized.

a. Personal Information

When you place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Shipping address

• Billing address

• Phone number

• Email address

• Any additional information you choose to provide (such as through contact forms, feedback, or customer support)

b. Payment Information

We do not store your debit or credit card details. All payments are securely processed through trusted third-party payment gateways such as Razorpay or other authorized payment providers.

c. Technical & Usage Information

When you browse our Site, we may automatically collect information such as:

• IP address

• Browser type

• Operating system

• Pages visited

• Date and time of your visit

• Referring website or source

This information helps us understand how visitors use our website and improve the overall user experience.

d. Cookies

We use cookies (small text files stored on your device) to:

• Personalize your browsing experience

• Remember items in your shopping cart

• Improve website functionality

• Analyze website traffic

You may disable cookies through your browser settings; however, some features of the Site may not function properly.

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2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Send order confirmations, shipping updates, and customer support communications

• Respond to your questions, feedback, or requests

• Improve and personalize your shopping experience

• Maintain the security of our website and prevent fraudulent activity

• Send newsletters, product launches, offers, and event updates (only if you have opted in)

We never sell your personal information to third parties.

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3. How We Share Your Information

We may share your information only when necessary with:

Trusted Service Providers

Such as:

• Payment processors

• Shipping and logistics partners

• Email marketing platforms

• Technology and website service providers

These providers receive only the information necessary to perform their services.

Legal Requirements

We may disclose your information if required by law or when necessary to:

• Comply with legal obligations

• Protect our rights and property

• Prevent fraud

• Protect the safety of our customers or others

We do not allow third-party advertisers to collect your personal data through our Site.

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4. Data Security

We value your privacy and take reasonable physical, electronic, and administrative measures to safeguard your personal information.

While we strive to protect your data, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

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5. Your Choices

You have the right to:

• Unsubscribe from marketing emails at any time using the unsubscribe link included in our emails

• Request access to, correction of, or deletion of your personal information

• Disable cookies through your browser settings (please note that some website features may not work correctly if cookies are disabled)

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6. Children's Privacy

Our products are designed for children, but our website is intended for use by adults.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will promptly delete it.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

If significant changes are made, we will update the Effective Date at the top of this policy and, where appropriate, notify you via email or by posting a notice on our website.

Your continued use of the Site after any changes become effective constitutes your acceptance of the updated Privacy Policy.